Copa Airlines Flight Reviews From Los Angeles to Panama City

Booking

I spotted the round-trip fare from Los Angeles (LAX) to Bogotá (BOG) with a stop in Panama City for $392 on Google Flights. Since I was able to match the flights I wanted in the Airlinefaresto Travel portal, I charged the fare to my Platinum Card from American Express, which allowed me to earn 5x points or, in this case, 1,960 Membership Rewards points. Had I chosen not to pay cash, the same flight would have cost me 39,206 MR points. Alternatively, I could have paid with another travel credit card like the Chase Sapphire Reserve or the Chase Sapphire Preferred, which would have let me earn 3x or 2x Ultimate Rewards points for the travel purchase, respectively. 
As my travel dates approached, I downloaded the Copa Airlines app to my Android phone only to find that it wouldn’t work — it kept opening and immediately closing. After much troubleshooting, I still couldn’t get it to function, so I deleted it. Copa’s website worked much better and I was able to select a seat and add my MileagePlus number (Copa is a Star Alliance partner, so you can earn United miles) and passport information.
A few days before the flight, I received an email from Copa with an upgrade offer asking if I wanted to bid against other travelers for a business-class seat. Clicking the link brought me to a website where the default offer for the upgrade was $270 — the lowest bid I could submit was $240 and the highest $440. Unlike a similar offer I’d received for the short hop from Panama City to Bogotá, there was no option to buy it immediately — if I wanted an upgrade, I’d have to win an auction — so I passed.

Check-In and Boarding

Copa Airlines sent an email reminder to check in 24 hours before the flight — it was in Spanish, but I figured out enough to click the big button and was able to check in through the mobile website with no problem. I even changed my seat to an otherwise empty row. After downloading the boarding pass, I was a little surprised to see that I’d been placed in Boarding Group 4, especially since on the return flight, I was in Group 2 and given “Prefer Access.” Because I was traveling with no checked bags, I was able to go right to security. While the TSA checkpoint lines at LAX’s Tom Bradley International Terminal are notoriously long, my 1:30am departure time meant much shorter wait times.
Normally, I would have planned to stop at the KAL Lounge — free to enter with my Priority Pass membership, which I had courtesy of the Amex Platinum Card — but the Priority Pass app said the lounge closed to cardholders at 8:00pm. Many of the shops and eateries in the terminal were closed as well and the whole place was pretty empty.
Boarding was set to begin at 12:53am, which is exactly when I arrived at the dimly lit gate. LAX provided power outlets between some of the seats and free Wi-Fi to keep us busy until we entered the plane. Passengers were already lining up, and I couldn’t tell if boarding had officially begun — at 12:58am, announcements in English and Spanish welcomed Group 1.
Boarding continued smoothly, with one agent processing all the passes and passports, and by 1:05am it was time for Group 4. There couldn’t have been more than 15 people still waiting to board. When my boarding pass was scanned, the agent told me, “You need to go see her at counter.” The counter agent asked me some security questions and less than a minute later, I was back in line and entering the aircraft by 1:14am, my roll-aboard bag fitting easily in the overhead bin. The door was locked at 1:31am, with wheels up by 1:49am.

Cabin and Seat

As soon as I boarded, I experienced a strange sense of familiarity — the seating and styling looked a lot like some of the United planes I’d flown on. The 144 economy seats were arranged  in a 3-3 configuration, measuring 17 inches wide with 31 inches of pitch.
My seat felt narrower, and the legroom was tight. It also didn’t help that my seat cushion was positioned with a valley between the back of the cushion and the seat-back.
While I didn’t end up with the entire row to myself, I was still glad to have an empty center seat next to me so I could store my backpack there and cross my legs. I noticed the lifejacket was dangling from beneath the center seat and, despite my trying to point it out to the flight attendant, it stayed that way for the duration of the flight.
Other than that, everything was in good working condition and reasonably clean. The airline provided a fleecy blanket but no pillow, and flight attendants handed out headphones for the in-flight entertainment system.

Overall Impression

This flight obviously had some problems, but I appreciated that the three flight attendants in economy did what they could to tend to them. While the food was bad, the movies were dated, the seats were cramped and the lights didn’t turn off, we did land early, the ride was smooth and the mileage posted to my MileagePlus account a few days later. I certainly would look at another airline the next time I’m traveling to South America, but I can’t say I’d refuse to fly with Copa Airlines again based on this experience. And considering my flight home was delayed by more than six hours, I got off easy on this one.
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Location: United States

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